Thank you once again for that extra bit of information. I will pass it on to our technical guy. Regards. Charlez

Thank you very much. Your reply gives me much confidence that our technical person should be able to sort the problem out. Debug people say that currently the 650VA does not support software but that all other models i.e. 850/1200/2000VA do support it and connection is via USB. I tend to be a little...

Have seen an earlier post "Re: DCP 650VA UPS circuit" and that prompted me to join and write. The prduct brochure says "Software Monitoring (USB) optional intelligent UPS comes with user friendly UPS monitoring software that monitors & records input/output voltages battery status, load level". I am ...